FAQ

An electric bike does not ride by itself – because it has an electric motor that assists pedaling, it also needs a “human factor” to move.

A standard electric bike – with pedaling assistance up to 25 km/h – is not considered a motor vehicle.

Yes, an electric bike can stand in frost – while following appropriate rules (including removing the battery, which is sensitive to low temperatures).

An electric bike can stand in the rain if its motor and battery have a high IP protection rating.

Yes, an electric bike needs to be charged – if we do not do it, it will work like a standard bike.

An electric bike does not need to be registered – unless it exceeds 25 km/h and has higher power (when it is considered a moped).

Yes, an electric bike can catch fire – however, in practice it happens exceptionally rarely. An electric bike can catch fire as a result of, among other things, a fall or overcharging the battery.

No – an electric bike is not a moped (if it has power up to 250 W and assistance works up to 25 km/h).

Not every electric bike has GPS – it depends on the specific model and its equipment.

Unlocking – that is, removing the speed limiter on an electric bike – is not legal. What’s more, it can endanger health and life.

An electric bike works like a standard bike – with an important exception: electric bikes have an electric motor, which makes riding easier. When the rider starts pedaling – sensors detect the movement, and the motor turns on assistance.

Most often an electric bike “cuts out” due to a weak battery, dirty connectors, or loose contacts.

An electric bike cannot have a throttle because, under European law, it turns it into a motor vehicle.

The decision between a scooter and an electric bike depends primarily on individual needs: a scooter will work better for short distances, while an electric bike is better for longer routes.

Yes, an electric scooter is considered a motor vehicle.

Yes – if there is no bike path nearby, you can ride an electric scooter on the street.

Yes, an electric scooter is safe – as long as it is used in accordance with the regulations.

Yes, an electric scooter can stand in frost – however, it should not last too long.

An electric scooter usually won’t turn on because of a weak battery or a power cut-off.

A scooter that isn’t charging probably has a problem with the battery, charger, or connections.

If the scooter goes only 10 km/h, it probably has a limited speed mode turned on or has a weak battery.

Unlocking the scooter – removing the speed limit – is illegal, because it changes the electric scooter into a motorized one.

KuKirin is a Chinese brand that produces electric scooters and sells its products in Europe and the Middle East.

The KuKirin brand comes from China, where it produces its scooters.

Opinions available on the Internet about the Engwe brand indicate that it is worth investing in their electric bikes – among other things because of a good quality-to-price ratio.

No, Engwe is not a Polish company – it is a company from China, headquartered in Shenzhen (an important electronics manufacturing center).

Engwe is a Chinese brand offering electric bikes – operating globally. Opinions available on the Internet about the brand speak of a good ratio of quality and bike equipment to price.

To unlock some parameters on an Engwe bike – just enter the settings menu of the display panel. Speed is usually “unlocked” through the “Speed Limit” function.

Engwe comes from China – its main headquarters and production line are located in Shenzhen, which is an important electronics manufacturing center.

If an Engwe bike isn’t working – we are probably dealing with a battery that is too weak, damaged cables that disrupt the correct connection, or a problem with the controller.